Accounting Services

Re-engineer accounting. Outsourcing increases productivity, reduces cost and improves quality.

If your organization has disparate accounting processes or the existing infrastructure does not accommodate your current needs, you can have access to more cost effective and rapid financial information by outsourcing accounting to NetPulse.

Our Accounting outsourcing services achieve maximum cost reduction and improve quality. We currently provide a full range of accounting services, including:

• Accounts payables and receivables management
  
• General ledger
  
• Taxes
  
• Other back office functions
  

NetPulse's clients have significantly reduced accounting and transaction processing costs. Our service offerings integrate high quality on-site staffing, web-enabled technology and offshore transactional processing.
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Customer Service Solutions

"The average disgruntled customer tells ten people, while the satisfied client tells only four ..." (ISP Planet)

Our mission is to help your organization boost customer satisfaction levels, minimize attrition and build long-term, loyal relationships between you and your clients.

NetPulse transparently delivers professional and personalized frontline representation of your company. We make certain that your customers feel that they are receiving quality service directly from your own employees at all times.

Our services cover all stages of the customer lifecycle:

• Order fulfillment and processing
  
• Account administration
  
• Information response
  
• Troubleshooting (help desk)
  
• Retention and loyalty programs
  

Our Customer Support team works closely with you to understand and learn your business strategy, corporate philosophy and communication culture. We thoroughly analyze your business needs and develop a customized program, which includes recruiting, training, operations, quality and reporting processes.
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Application Development, Management and Support

• Remote Application Management and Help Desk
  
• Network Expansion and Optimization
  
• Disaster Recovery and Contingency Planning
  
• Project Based Programming and Systems Development
  
• Application and Software Development
  

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Network and Security Management

Ensure the highest network availability and safety at the lowest possible cost

NetPulse Network and Security Management lets you anticipate and quickly react to system and infrastructure issues to prevent downtime and reduce operational costs. We provide comprehensive and proactive monitoring and management of hardware, operating systems, connectivity and security. All these services are available in one comprehensive, low cost, monthly service package:

Network and systems

• Windows and Unix Server and Systems Administration
  
• Management and Optimization of LAN and WAN Hardware
  and Software
  
• Downtime Prevention: 24/7 Network Monitoring and Alerts
  
• Network Audits, Upgrades and Changes

Security

• Email Security: Spam and Virus Control
  
• Firewall Management
  
• Intrusion Detection and Prevention
  
• Security Audits
  
• Network Policy Enforcement
  
• Internet Access Control

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Desktop Support and User Help Desk

Ensure that your employees use your IT assets effectively.
Provide high-quality help, 24 hours a day.

NetPulse Desktop Systems Support and User Helpdesk Services cover tasks that keep desktop assets and systems running smoothly. NetPulse's qualified and trained service technicians track user problems, answer procedural questions, diagnose and troubleshoot technical problems and escalate complex problems to your own on-site resources or to NetPulse Tier II Engineers for resolution. Here are some of the critical tasks we perform for you, under a simple, monthly pricing structure:

• Patch Management: Patch Scans and Deployment
  
• Inventory and License management
  
• PC and Software Audits
  
• Software Installation and Updates
  
• Desktop Policy Management
  
• Prevention of Unapproved Access and Configuration Changes
  
• Desktop Application Troubleshooting
  
• Integrated User Help Desk: voice, chat, email and remote desktop control
  
• Secure Remote Office / Home Office Connectivity
  

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