Desktop Support and User Help Desk

Ensure that your employees use your IT assets effectively.
Provide high-quality help, 24 hours a day.

NetPulse Desktop Systems Support and User Helpdesk Services cover tasks that keep desktop assets and systems running smoothly. NetPulse's qualified and trained service technicians track user problems, answer procedural questions, diagnose and troubleshoot technical problems and escalate complex problems to your own on-site resources or to NetPulse Tier II Engineers for resolution. Here are some of the critical tasks we perform for you, under a simple, monthly pricing structure:

• Patch Management: Patch Scans and Deployment
  
• Inventory and License management
  
• PC and Software Audits
  
• Software Installation and Updates
  
• Desktop Policy Management
  
• Prevention of Unapproved Access and Configuration Changes
  
• Desktop Application Troubleshooting
  
• Integrated User Help Desk: voice, chat, email and remote desktop control
  
• Secure Remote Office / Home Office Connectivity
  

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